Refunds & Returns Policy - MNC Mart

1. Introduction

At MNC Mart, we strive to ensure our customers are fully satisfied with their purchases. However, if you are not completely happy with your order, please review our Refund & Return Policy below.

2. Returns & Replacements

We offer replacement for products that are damaged, defective, or incorrect at the time of delivery.

3. Non-Returnable Items

The following items are not eligible for return:

• Perishable goods
• Personal care items (if opened)
• Customized or made-to-order products
• Clearance or sale items (unless defective)

4. Return Process

To initiate a return:

• Contact our support team at support@yourdomain.com
• Provide order ID and reason for return
• Share images (if product is damaged/defective)
• Our team will approve and guide the return process

5. Refund Policy

Once your return is received and inspected:

• Refund will be processed within 5–10 business days
• Refund will be credited to:
  • Original payment method OR
  • Store wallet (if applicable)

6. Replacement Policy

We offer replacement in cases of:

• Damaged product
• Wrong product delivered
• Manufacturing defects

Replacement will be shipped after verification.

7. Cancellation Policy

• Orders can be canceled before dispatch
• Once shipped, cancellation may not be possible

8. Contact Us

For any questions or support:
Email:
Phone: